Ticket# aus Ticketübersicht (S) ausblenden

Hilfe zu Znuny Problemen aller Art
Forum rules
Locked
BTG
Znuny newbie
Posts: 2
Joined: 12 Apr 2013, 10:41
Znuny Version: 3.2.1
Real Name: Stefan Gruhn
Company: Bürotechnik Gurhn GmbH

Ticket# aus Ticketübersicht (S) ausblenden

Post by BTG »

Hallo,

wir sind neu eingestiegen mit OTRS und ich habe nun eine Frage zur Ticketübersicht des Agents (Small).
Die Suche im Forum sowie Google hat mich leider nicht weitergebracht.

Dort gibt es einige Spalten, die von uns nicht gebraucht werden wie z.B. die Ticket#, Sperre und Kundennummer.
Ticket# und Sperre möchte ich ganz ausblenden, Kundennummer nicht unbedingt, diese möchte ich mit dem Firmennamen des Kunden ersetzen.

Ich habe schon die beiden Dateien gefunden: einmal die Perl-Datei "TicketOverviewSmall.pm" und einmal das Template dazu "TicketOverviewSmall.dtl"

Wenn ich entsprechende Zeilen in der .dtl-Datei ausblende, dann verschwinden zwar auch die Spaltenüberschriften, jedoch nicht der Inhalt.

Nach diversen Versuchen die .pm-Datei zu überarbeiten, um oben genanntes auszublenden, habe ich es aufgegeben. Es erscheinen entweder Fehlermeldungen oder es ändert sich nichts.

Kann mir da jemand weiterhelfen? Danke im Voraus.
OTRS - 3.2.1 + ITSM
SrvWin2k8 x86
Top
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:
Contact reneeb

Re: Ticket# aus Ticketübersicht (S) ausblenden

Post by reneeb »

Code: Select all

# --
# AgentTicketOverviewSmall.dtl - html for ticket overview table
# Copyright (C) 2001-2013 xxx, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
<!-- dtl:block:DocumentActionRow -->
<ul class="Actions">
<!-- dtl:block:DocumentActionRowBulk -->
    <li id="BulkAction" class="Bulk Inactive $QData{"CSS"}">
        <a href="#">$Text{"$Data{"Name"}"}</a>
    </li>
<!-- dtl:block:DocumentActionRowBulk -->
<!-- dtl:block:DocumentActionRowItem -->
    <li class="$QData{"CSS"}"><a href="#">$Text{"$Data{"Name"}"}</a></li>
<!-- dtl:block:DocumentActionRowItem -->
</ul>
<!-- dtl:block:DocumentActionRow -->

<!-- dtl:block:DocumentContent -->
<!-- dtl:js_on_document_complete -->
<script type="text/javascript">//<![CDATA[
    Core.UI.ActionRow.Init();
//]]></script>
<!-- dtl:js_on_document_complete -->
<div id="OverviewBody" class="Overview FixedHeader">
<!-- dtl:block:NoTicketFound -->
    <div id="EmptyMessageSmall">
        $Text{"No ticket data found."}
    </div>
<!-- dtl:block:NoTicketFound -->
    <form action="$Env{"CGIHandle"}" method="post" enctype="multipart/form-data" name="matrix">
        <input type="hidden" name="Action" value="AgentTicketBulk"/>
        <input type="hidden" name="TicketID" value=""/>
<!-- dtl:block:OverviewTable-->
        <table id="FixedTable" class="TableSmall NoCellspacing">
<!-- dtl:block:TableHeader -->
            <thead>
                <tr>
<!-- dtl:block:BulkNavBar -->
                    <th class="Checkbox Fixed">
                        <input type="checkbox" class="Checkbox" title="$Text{"Select all"}" id="SelectAllTickets" autocomplete="off" />
                    </th>
<!-- dtl:block:BulkNavBar -->
<!-- dtl:block:OverviewNavBarPageFlag -->
                    <th class="Fixed $QData{"CSS"}">
<!-- dtl:block:OverviewNavBarPageFlagLink -->
                        <a name="OverviewControl" href="$Env{"Baselink"}Action=$Env{"Action"};$Data{"LinkSort"};SortBy=$LQData{"Name"};OrderBy=$LQData{"OrderBy"}" title="$Text{"$Data{"Name"}"}"></a>
<!-- dtl:block:OverviewNavBarPageFlagLink -->
<!-- dtl:block:OverviewNavBarPageFlagEmpty -->
                        <span title="$Text{"$Data{"Name"}"}"></span>
<!-- dtl:block:OverviewNavBarPageFlagEmpty -->
                    </th>
<!-- dtl:block:OverviewNavBarPageFlag -->
# ---
# Perl-Services.de
# ---
#<!-- dtl:block:OverviewNavBarPageTicketNumber -->
#                    <th class="TicketNumber $QData{"CSS"}">
#                        <a name="OverviewControl" href="$Env{"Baselink"}Action=$Env{"Action"};$Data{"LinkSort"};SortBy=TicketNumber;OrderBy=$LQData{"OrderBy"}">$Config{"Ticket::Hook"}</a>
#                    </th>
#<!-- dtl:block:OverviewNavBarPageTicketNumber -->
# ---
<!-- dtl:block:OverviewNavBarPageAge -->
                    <th class="Age $QData{"CSS"}">
                        <a name="OverviewControl" href="$Env{"Baselink"}Action=$Env{"Action"};$Data{"LinkSort"};SortBy=Age;OrderBy=$LQData{"OrderBy"}">$Text{"Age"}</a>
                    </th>
<!-- dtl:block:OverviewNavBarPageAge -->
<!-- dtl:block:OverviewNavBarPageEscalationTime -->
                    <th class="EscalationTime $QData{"CSS"}">
                        <a name="OverviewControl" href="$Env{"Baselink"}Action=$Env{"Action"};$Data{"LinkSort"};SortBy=EscalationTime;OrderBy=$LQData{"OrderBy"}">$Text{"Escalation in"}</a>
                    </th>
<!-- dtl:block:OverviewNavBarPageEscalationTime -->
<!-- dtl:block:OverviewNavBarPageLastCustomerSubject -->
                    <th class="LastCustomerSubject"><span>$Text{"From"} / $Text{"Subject"}</span></th>
<!-- dtl:block:OverviewNavBarPageLastCustomerSubject -->
<!-- dtl:block:OverviewNavBarPageTitle -->
                    <th class="Title"><span>$Text{"From"} / $Text{"Title"}</span></th>
<!-- dtl:block:OverviewNavBarPageTitle -->
<!-- dtl:block:OverviewNavBarPageState -->
                    <th class="State $QData{"CSS"}">
                        <a name="OverviewControl" href="$Env{"Baselink"}Action=$Env{"Action"};$Data{"LinkSort"};SortBy=State;OrderBy=$LQData{"OrderBy"}">$Text{"State"}</a>
                    </th>
<!-- dtl:block:OverviewNavBarPageState -->
# ---
# Perl-Services.de
# ---
#<!-- dtl:block:OverviewNavBarPageLock -->
#                    <th class="Lock $QData{"CSS"}">
#                        <a name="OverviewControl" href="$Env{"Baselink"}Action=$Env{"Action"};$Data{"LinkSort"};SortBy=Lock;OrderBy=$LQData{"OrderBy"}">$Text{"Locked"}</a>
#                    </th>
#<!-- dtl:block:OverviewNavBarPageLock -->
# ---
<!-- dtl:block:OverviewNavBarPageQueue -->
                    <th class="Queue $QData{"CSS"}">
                        <a name="OverviewControl" href="$Env{"Baselink"}Action=$Env{"Action"};$Data{"LinkSort"};SortBy=Queue;OrderBy=$LQData{"OrderBy"}">$Text{"Queue"}</a>
                    </th>
<!-- dtl:block:OverviewNavBarPageQueue -->
<!-- dtl:block:OverviewNavBarPageOwner -->
                    <th class="Owner $QData{"CSS"}">
                        <a name="OverviewControl" href="$Env{"Baselink"}Action=$Env{"Action"};$Data{"LinkSort"};SortBy=Owner;OrderBy=$LQData{"OrderBy"}">$Text{"Owner"}</a>
                    </th>
<!-- dtl:block:OverviewNavBarPageOwner -->
<!-- dtl:block:OverviewNavBarPageCustomerID -->
                    <th class="CustomerID Last $QData{"CSS"}">
                        <a name="OverviewControl" href="$Env{"Baselink"}Action=$Env{"Action"};$Data{"LinkSort"};SortBy=CustomerID;OrderBy=$LQData{"OrderBy"}">$Text{"CustomerID"}</a>
                    </th>
<!-- dtl:block:OverviewNavBarPageCustomerID -->

<!-- dtl:block:OverviewNavBarPageDynamicField -->
                    <th class="DynamicField Last $QData{"CSS"}">
<!-- dtl:block:OverviewNavBarPageDynamicFieldSortable -->
                        <a name="OverviewControl" href="$Env{"Baselink"}Action=$Env{"Action"};$Data{"LinkSort"};SortBy=DynamicField_$LQData{"DynamicFieldName"};OrderBy=$LQData{"OrderBy"}">$Text{"$Data{"Label"}"}</a>
<!-- dtl:block:OverviewNavBarPageDynamicFieldSortable -->
<!-- dtl:block:OverviewNavBarPageDynamicFieldNotSortable -->
                        <span>$Text{"$Data{"Label"}"}</span>
<!-- dtl:block:OverviewNavBarPageDynamicFieldNotSortable -->
                    </th>
<!-- dtl:block:OverviewNavBarPageDynamicField -->
# example of how to use fixed dynamic field blocks for customizations
# Note: Field1 and Field2 are the names of the fields and had to be replaced with the actual
# field names
#<!-- dtl:block:OverviewNavBarPageDynamicField_Field1 -->
#                    <th class="DynamicField Last $QData{"CSS"}">
#<!-- dtl:block:OverviewNavBarPageDynamicField_Field1_Sortable -->
#                        <a name="OverviewControl" href="$Env{"Baselink"}Action=$Env{"Action"};$Data{"LinkSort"};SortBy=DynamicField_$LQData{"DynamicFieldName"};OrderBy=$LQData{"OrderBy"}">$Text{"$Data{"Label"}"}</a>
#<!-- dtl:block:OverviewNavBarPageDynamicField_Field1_Sortable -->
#<!-- dtl:block:OverviewNavBarPageDynamicField_Field1_NotSortable -->
#                        <span>$Text{"$Data{"Label"}"}</span>
#<!-- dtl:block:OverviewNavBarPageDynamicField_Field1_NotSortable -->
#                    </th>
#<!-- dtl:block:OverviewNavBarPageDynamicField_Field1 -->
#<!-- dtl:block:OverviewNavBarPageDynamicField_Field2 -->
#                    <th class="DynamicField Last $QData{"CSS"}">
#<!-- dtl:block:OverviewNavBarPageDynamicField_Field2_Sortable -->
#                        <a name="OverviewControl" href="$Env{"Baselink"}Action=$Env{"Action"};$Data{"LinkSort"};SortBy=DynamicField_$LQData{"DynamicFieldName"};OrderBy=$LQData{"OrderBy"}">$Text{"$Data{"Label"}"}</a>
#<!-- dtl:block:OverviewNavBarPageDynamicField_Field2_Sortable -->
#<!-- dtl:block:OverviewNavBarPageDynamicField_Field2_NotSortable -->
#                        <span>$Text{"$Data{"Label"}"}</span>
#<!-- dtl:block:OverviewNavBarPageDynamicField_Field2_NotSortable -->
#                    </th>
#<!-- dtl:block:OverviewNavBarPageDynamicField_Field2 -->

                </tr>
            </thead>
<!-- dtl:block:TableHeader-->
<!-- dtl:block:TableBody-->
            <tbody>
<!-- dtl:block:Record -->
                <tr id="TicketID_$QData{"TicketID"}" class="MasterAction">
<!-- dtl:block:Bulk -->
                    <td class="Checkbox Fixed NonTextContent">
                        <input class="Checkbox" type="checkbox" name="TicketID" value="$QData{"TicketID"}"  autocomplete="off" />
                    </td>
<!-- dtl:block:Bulk -->
<!-- dtl:block:ContentLargeTicketGenericRowMeta -->
                    <td class="$QData{"ClassTable"} Fixed" title="$Text{"$Data{"Title"}"}">
<!-- dtl:block:ContentLargeTicketGenericRowMetaImage -->
                        <div class="$QData{"Class"} Small" title="$Text{"$Data{"Title"}"}">
                            <span class="$QData{"ClassSpan"}">$Text{"$Data{"Title"}"}</span>
                        </div>
<!-- dtl:block:ContentLargeTicketGenericRowMetaImage -->
                    </td>
<!-- dtl:block:ContentLargeTicketGenericRowMeta -->
# ---
# Perl-Services.de
# ---
#                    <td>
#                        <a href="$Env{"Baselink"}Action=AgentTicketZoom;TicketID=$LQData{"TicketID"}" title="$QData{"Title"}" class="MasterActionLink">$Data{"TicketNumber"}</a>
#                    </td>
# ---
                    <td>
                        $QData{"Age"}
                    </td>
<!-- dtl:block:RecordEscalationTime -->
                    <td>
                        <div title="$Text{"Service Time"}: $QData{"EscalationTimeWorkingTime"} - $TimeShort{"$QData{"EscalationDestinationDate"}"}" class="$QData{"EscalationClass"}">$QData{"EscalationTimeHuman"}<br/>$TimeShort{"$QData{"UpdateTimeDestinationDate"}"}</div>
                    </td>
<!-- dtl:block:RecordEscalationTime -->
                    <td>
                        <div title="$QData{"From"}">$QData{"FromRealname","30"}</div>
<!-- dtl:block:RecordLastCustomerSubject -->
                        <div title="$QData{"Subject"}">$QData{"Subject","30"}</div>
<!-- dtl:block:RecordLastCustomerSubject -->
<!-- dtl:block:RecordTicketTitle -->
                        <div title="$QData{"Title"}">$QData{"Title","30"}</div>
<!-- dtl:block:RecordTicketTitle -->
                    </td>
                    <td width="8%">
                        <div title="$Text{"$Data{"State"}"}">$Text{"$Data{"State"}"}</div>
                    </td>
# ---
# Perl-Services.de
# ---
#                    <td>
#                        <div title="$Text{"$Data{"Lock"}"}">$Text{"$Data{"Lock"}"}</div>
#                    </td>
# ---
                    <td width="10%">
                        <div title="$QData{"Queue"}">$QData{"Queue","30"}</div>
                    </td>
                    <td>
                        <div title="$QData{"UserFirstname"} $QData{"UserLastname"} ($QData{"Owner"})">$QData{"UserFirstname","15"} $QData{"UserLastname","15"}</div>
                    </td>
                    <td>
# ---
# Perl-Services.de
# ---
#                        <a href="$Env{"Baselink"}Action=AgentTicketCustomer;TicketID=$LQData{"TicketID"}" class="AsPopup">
#                            <span title="$QData{"CustomerID"}">$QData{"CustomerID","15"}</span>
#                        </a>
#                        <div title="$QData{"CustomerName"}">$QData{"CustomerName","15"}</div>
                      <div title="$QData{"CustomerCompanyName"}>$QData{"CustomerCompanyName"}</div>
# ---
                    </td>
<!-- dtl:block:RecordDynamicField -->
                    <td>
                        <div title="$QData{"Title"}">
<!-- dtl:block:RecordDynamicFieldLink -->
                            <a href="$Data{"Link"}" class="DynamicFieldLink">$Data{"Value"}</a>
<!-- dtl:block:RecordDynamicFieldLink -->
<!-- dtl:block:RecordDynamicFieldPlain -->
                            $Data{"Value"}
<!-- dtl:block:RecordDynamicFieldPlain -->
                        </div>
                    </td>
<!-- dtl:block:RecordDynamicField -->
# example of how to use fixed dynamic field blocks for customizations
# Note: Field1 and Field2 are the names of the fields and had to be replaced with the actual
# field names
#<!-- dtl:block:RecordDynamicField_Field1 -->
#                    <td>
#                        <div title="$QData{"Title"}">
#<!-- dtl:block:RecordDynamicField_Field1_Link -->
#                            <a href="$Data{"Link"}" class="DynamicFieldLink">$Data{"Value"}</a>
#<!-- dtl:block:RecordDynamicField_Field1_Link -->
#<!-- dtl:block:RecordDynamicField_Field1_Plain -->
#                            $Data{"Value"}
#<!-- dtl:block:RecordDynamicField_Field1_Plain -->
#                        </div>
#                    </td>
#<!-- dtl:block:RecordDynamicField_Field1 -->
#<!-- dtl:block:RecordDynamicField_Field2 -->
#                    <td>
#                        <div title="$QData{"Title"}">
#<!-- dtl:block:RecordDynamicField_Field2_Link -->
#                            <a href="$Data{"Link"}" class="DynamicFieldLink">$Data{"Value"}</a>
#<!-- dtl:block:RecordDynamicField_Field2_Link -->
#<!-- dtl:block:RecordDynamicField_Field2_Plain -->
#                            $Data{"Value"}
#<!-- dtl:block:RecordDynamicField_Field2_Plain -->
#                        </div>
#                    </td>
#<!-- dtl:block:RecordDynamicField_Field2 -->

                </tr>

<!-- dtl:block:DocumentReadyActionRowAdd -->
<!-- dtl:js_on_document_complete -->
<script type="text/javascript">//<![CDATA[
    Core.UI.ActionRow.AddActions($('#TicketID_$QData{"TicketID"}'), $Data{"Data"});
//]]></script>
<!-- dtl:js_on_document_complete -->
<!-- dtl:block:DocumentReadyActionRowAdd -->

<!-- dtl:block:Record -->
            </tbody>
<!-- dtl:block:TableBody-->
        </table>
<!-- dtl:block:OverviewTable-->
    </form>
</div>
<!-- dtl:block:DocumentReadyStart -->
<!-- dtl:js_on_document_complete -->
<script type="text/javascript">//<![CDATA[
    Core.UI.InitTableHead($('#FixedTable thead'), $('#FixedTable tbody'));
    Core.UI.StaticTableControl($('#OverviewControl').add($('#OverviewBody')));
    Core.UI.InitCheckboxSelection($('table td.Checkbox'));
    $('.MasterAction').bind('click', function (Event) {
        var $MasterActionLink = $(this).find('.MasterActionLink');
        // only act if the link was not clicked directly
        if (Event.target !== $MasterActionLink.get(0)) {
            window.location = $MasterActionLink.attr('href');
            return false;
        }
    });
    $(window).resize(function() {
        Core.UI.AdjustTableHead($('#FixedTable thead'), $('#FixedTable tbody'), 0);
    });
//]]></script>
<!-- dtl:js_on_document_complete -->
<!-- dtl:block:DocumentReadyStart -->
<!-- dtl:block:DocumentContent -->

<!-- dtl:block:DocumentMenuItem -->
<li id="$QData{"ID"}">
    <a href="#" title="$Text{"$Data{"Description"}"}">$Text{"$Data{"Name"}"}</a>
</li>
<!-- dtl:block:DocumentMenuItem -->
<!-- dtl:block:DocumentMenuItemMoveForm -->
<li class="$QData{"Class"}">
    <form title="$Text{"Move ticket to a different queue"}" action="$Env{"CGIHandle"}" method="post">
        <input type="hidden" name="Action" value="AgentTicketMove"/>
        <input type="hidden" name="QueueID" value="$QData{"QueueID"}"/>
        <input type="hidden" name="TicketID" value="$QData{"TicketID"}"/>
        <label for="DestQueueID" class="InvisibleText">$Text{"Change queue"}:</label>
        $Data{"MoveQueuesStrg"}
    </form>
<!-- dtl:js_on_document_complete -->
<script type="text/javascript">//<![CDATA[
    $('select[name=DestQueueID]').live('change', function (Event) {
        $(this).closest('form').submit();
    });
//]]></script>
<!-- dtl:js_on_document_complete -->
</li>
<!-- dtl:block:DocumentMenuItemMoveForm -->

<!-- dtl:js_on_document_complete -->
<script type="text/javascript">//<![CDATA[
$('a.AsPopup').bind('click', function (Event) {
    Core.UI.Popup.OpenPopup($(this).attr('href'), 'Action');
    return false;
});
$('a.DynamicFieldLink').bind('click', function (Event) {
    Core.UI.Popup.OpenPopup($(this).attr('href'), 'DynamicFieldLink');
    return false;
});
//]]></script>
<!-- dtl:js_on_document_complete -->

Code: Select all

        # customer info (customer name)
        if ( $Param{Config}->{CustomerInfo} ) {
            if ( $Article{CustomerUserID} ) {
                $Article{CustomerName} = $Self->{CustomerUserObject}->CustomerName(
                    UserLogin => $Article{CustomerUserID},
                );
                my %Customer = $Self->{CustomerUserObject}->CustomerUserDataGet(
                   User => $Article{CustomerUserID},
                );
                $Article{CustomerCompanyName} = $Customer{CustomerCompanyName};
            }
        }
Änderungen sind mit

Code: Select all

#---
# Perl-Services.de
# ---
...
# ---
gekennzeichnet

Alles ungetestet...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Top
BTG
Znuny newbie
Posts: 2
Joined: 12 Apr 2013, 10:41
Znuny Version: 3.2.1
Real Name: Stefan Gruhn
Company: Bürotechnik Gurhn GmbH

Re: Ticket# aus Ticketübersicht (S) ausblenden

Post by BTG »

€2: Blind wie ich bin, hab ich weiter unten den <tbody> überlesen...
Thema kann geschlossen werden.
OTRS - 3.2.1 + ITSM
SrvWin2k8 x86
Top
Locked

Return to “Hilfe”