How to assign a value to ticket "Body"

[Kalavathi]

I have a java script that does some computation and I placed it in AgentTicketPhone.dtl

When ticket is submitted, I want this java script to be called and assign the computed value to message body ("Body" variable)

Can someone help me with this?

Thanks
Kalavathi

[reneeb]

Code: Select all

$('#RichText').val( 'new value' );

if you want to place it in the editor

Code: Select all

CKEDITOR.instances.RichText.setData( 'new value' );