Problem With Email

[blastomatic]

Hi everyone, I tried to do a search of the forum for this but that didn't work out too well. Here's my general problem:

Somewhere OTRS is applying a different email address to my outgoing email whenever a user hits the "Lost Password" link. This throws them an error as follows:

Code: Select all

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, help@xxxxxxxxxxxxxxx.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

On the back end, it's showing me that the email address configured is not authorized to send mail as help@xxxxxxxxxxxxx.com, which is fine, if it's not help@xxxxxxxxxxxxxxxx.com then it's not authorized, but nowhere can I find where to change that email address so that it uses the correct one. I have only used the help@ email address across the board. I get this same error when I try to send an admin notification UNLESS I specifically set it to send from the help@ email address, in which case it works perfectly.

Now, I'm sure this is a straight up simple thing to sort out but I cannot for the life of me find the location of the bad sending email address.

I am using a new install of OTRS 3.2.6 on a Windows server, installed using the installer for simplicity's sake. This is literally the only thing holding me back from implementing this into production and I'd really like to get it done today if anyone can point me at a solution I'll sacrifice a chicken in your honor at the next voodoo cult gathering or something. Thanks!

[reneeb]

Have you checked the SysConfig? Check AdminEmail, NotificationSenderEmail, and so on...

[blastomatic]

Have you checked the SysConfig? Check AdminEmail, NotificationSenderEmail, and so on...

Nice, found it there. Guess it was using the default otrs@servername.domain.tld and that had to be changed. Thanks!