Help with MultiselectFromDB problem

[mandreik]

Hi all,

I heve problem with DynamicFilds. When I choose a article MultiselectFromDB i get the error below. I loking for any solutions but without success.
Please help with resolve this problem...

mandreik

otrs_blad1.JPG

Backend ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue May 14 13:52:01 2013 Message: Global symbol "%Param" requires explicit package name at /opt/otrs//Kernel/Modules/AdminDynamicFieldMultiselectFromDB.pm line 594. Global symbol "$Self" requires explicit package name at /opt/otrs//Kernel/Modules/AdminDynamicFieldMultiselectFromDB.pm line 597. Global symbol "%Param" requires explicit package name at /opt/otrs//Kernel/Modules/AdminDynamicFieldMultiselectFromDB.pm line 607. Global symbol "$Self" requires explicit package name at /opt/otrs//Kernel/Modules/AdminDynamicFieldMultiselectFromDB.pm line 610. Global symbol "%Param" requires explicit package name at /opt/otrs//Kernel/Modules/AdminDynamicFieldMultiselectFromDB.pm line 620. Global symbol "%Param" requires explicit package name at /opt/otrs//Kernel/Modules/AdminDynamicFieldMultiselectFromDB.pm line 621. Global symbol "%Param" requires explicit package name at /opt/otrs//Kernel/Modules/AdminDynamicFieldMultiselectFromDB.pm line 622. Global symbol "%Param" requires explicit package name at /opt/otrs//Kernel/Modules/AdminDynamicFieldMultiselectFromDB.pm line 623. Global symbol "%Param" requires explicit package name at /opt/otrs//Kernel/Modules/AdminDynamicFieldMultiselectFromDB.pm line 624. Global symbol "%Param" requires explicit package name at /opt/otrs//Kernel/Modules/AdminDynamicFieldMultiselectFromDB.pm line 625. Global symbol "%Param" requires explicit package name at /opt/otrs//Kernel/Modules/AdminDynamicFieldMultiselectFromDB.pm line 626. Global symbol "%Param" requires explicit package name at /opt/otrs//Kernel/Modules/AdminDynamicFieldMultiselectFromDB.pm line 627. Global symbol "$Output" requires explicit package name at /opt/otrs//Kernel/Modules/AdminDynamicFieldMultiselectFromDB.pm line 630. Global symbol "$Self" requires explicit package name at /opt/otrs//Kernel/Modules/AdminDynamicFieldMultiselectFromDB.pm line 630. Global symbol "%Param" requires explicit package name at /opt/otrs//Kernel/Modules/AdminDynamicFieldMultiselectFromDB.pm line 633. Global symbol "$ValidityStrg" requires explicit package name at /opt/otrs//Kernel/Modules/AdminDynamicFieldMultiselectFromDB.pm line 634. Global symbol "$DynamicFieldOrderSrtg" requires explicit package name at /opt/otrs//Kernel/Modules/AdminDynamicFieldMultiselectFromDB.pm line 635. Global symbol "$Output" requires explicit package name at /opt/otrs//Kernel/Modules/AdminDynamicFieldMultiselectFromDB.pm line 651. Global symbol "$Self" requires explicit package name at /opt/otrs//Kernel/Modules/AdminDynamicFieldMultiselectFromDB.pm line 651. Global symbol "$Output" requires explicit package name at /opt/otrs//Kernel/Modules/AdminDynamicFieldMultiselectFromDB.pm line 653. Unmatched right curly bracket at /opt/otrs//Kernel/Modules/AdminDynamicFieldMultiselectFromDB.pm line 654, at end of line /opt/otrs//Kernel/Modules/AdminDynamicFieldMultiselectFromDB.pm has too many errors. RemoteAddress: 191.254.3.174 RequestURI: /index.pl?Action=AdminDynamicFieldMultiselectFromDB;Subaction=Add;ObjectType=Article;FieldType=MultiselectFromDB;FieldOrder=24;ChallengeToken=f579b475fee4775d151d37906b11e303 Traceback (19222): Module: Kernel::System::Web::InterfaceAgent::Run (v1.73) Line: 191 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

[reneeb]

This seems to be a module that is not standard OTRS. Please post the code. You have an syntax error in it...

[mandreik]

Code: Select all

[jojo]

What is you OTRS version?

Did you contact the creator of the module?

[mandreik]

I use now version OTRS 3.2.6 and ITSM 3.2.4
No i didn't contact with creator, me by I should, but all other article in dinamic field is working properly only this one have a bug.

[jojo]

the moduel you are using is for 3.1.x so you should contact the creator

[mandreik]

Thenks for help, I think you can close the topic.