Using dynamicfield as restriction in statistics

[ecoop3r]

I've created a dynamic field called TicketCloseDate. I've mapped it out to all the areas I want it to.

When I create a new statistic for TIcketList I would like to print out that field and a few others and use it as a restriction for a date range.

I've looked through all the options and searched for hours and have had no luck getting it to show up.

I can see other dynamic fields in the restrictions step for creating statistics. All of them are either textbox or multiselect. I cannot figure out how they are showing up.

Any advice on how to do this? Thank you.

[crythias]

make sure the field is added in sysconfig for stats?

[ecoop3r]

make sure the field is added in sysconfig for stats?

Can you elaborate? I've been through every sysconfig group and I haven't seen anything for fields for anything stats related.

[crythias]

I can see other dynamic fields in the restrictions step for creating statistics. All of them are either textbox or multiselect. I cannot figure out how they are showing up.

Make sure the new dynamic field is a ticket field and not an article field

[ecoop3r]

It is for tickets. There just aren't any DateTime Dynamic fields in the restriction section for stats. I reviewed the code and it builds a restrictions list and checks some ACLs. I did a Dump on the hash object that it iterates to see what was in it. My dynamic field is in it from the start but gets filtered out and I cannot for the life of me figure out where or why.