[SOLVED] What happens when we start using LDAP?

[ditto123]

Hi, I won't have LDAP or AD for an unknown periord of time. So, right now I plan to batch create couple hundred users with default passwords. I can't seem to find info about what happens when we have LDAP?

What happens to local DB's agent and customer accounts and associated tickets / articles?

Will we be able to transition to LDAP without loosing history?

Basically want to get an idea of any best / good practices.

Thank you for your time.

[crythias]

What happens to local DB's agent and customer accounts and associated tickets / articles?

If the usernames match, not a heck of a lot.

But CustomerID will make a difference for customers if you care about individuals seeing tickets of other people who have the same CustomerID. (Company Tickets matches CustomerID)

Generic Agent could help retro adjust.

[ditto123]

What happens to local DB's agent and customer accounts and associated tickets / articles?

If the usernames match, not a heck of a lot.

But CustomerID will make a difference for customers if you care about individuals seeing tickets of other people who have the same CustomerID. (Company Tickets matches CustomerID)

Generic Agent could help retro adjust.

Got it. Thanks.

It's strange all my customer_user records in the db have the same customer_id and it's there in the company_customer table as well but users can only see the title of the tickets in the company tickets page. Getting a "no permission" error. Is that normal? I enabled CustomerCompanySupport as well.

[crythias]

Getting a "no permission" error. Is that normal? I enabled CustomerCompanySupport as well.

It's normal inasmuch as the system is returning what it's programmed to do. It may not be what you want to happen, though.

ACL, Groups, Queues, CustomerID are likely reasons permission is denied.

[ditto123]

Getting a "no permission" error. Is that normal? I enabled CustomerCompanySupport as well.

It's normal inasmuch as the system is returning what it's programmed to do. It may not be what you want to happen, though.

ACL, Groups, Queues, CustomerID are likely reasons permission is denied.

Ahh.. I found that the ticket's customer_id wasn't matching up with the user's... Once it's the same it's working. Thanks