Cannot create new agents

[nmuleski]

I just installed 3.2.6 on an Ubuntu Core server using these instructions:
http://wiki.otterhub.org/index.php?titl ... ynx_(10.4)

The only thing I had to change was when I was configuring the cron jobs. The syntax they provided didn't work so I just manually renamed each file and removed the ".dist" extension. Other than that I followed the instructions step by step.

I am able to log in as the default user (root@localhost) but when I try to create a new agent I get the follow error:
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [no address given] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Apache/2.2.22 (Ubuntu) Server at webserver.ourdomain.com Port 80

I checked the OTRS and Apache logs and didn't see anything to indicate an issue.

Can anybody help me out?

[crythias]

This indicates a problem with connecting to the database. Internal server errors are generally not invisible to /var/log/apache2/error.log.

[nmuleski]

That's odd because most functionality is working fine. Do you know how I can reset the credentials for DB access?

[crythias]

Please check the apache error log.

[nmuleski]

This is all there is:

[Mon May 20 10:27:31 2013] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.6 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 configured -- resuming normal operations
[Mon May 20 10:28:37 2013] [error] [Mon May 20 10:28:37 2013] -e: can't resolve "10.100.l0.43" to address at /usr/lib/perl5/Net/DNS/Resolver/Base.pm line 754.\n
[Mon May 20 10:28:37 2013] [error] [client 10.100.10.53] File does not exist: /opt/otrs/var/httpd/htdocs/favicon.ico

[crythias]

Code: Select all

 -e: can't resolve "10.100.>>l0<<.43"

L0 doesn't appear to be a valid octet.

[nmuleski]

Code: Select all

 -e: can't resolve "10.100.>>l0<<.43"

L0 doesn't appear to be a valid octet.

Good catch, I corrected that in resolvconf/resolv.conf.d/tail and now everything is working.

Thank you for the help!