[Solved] Cannot call method 'Init' of undefined

[crons]

in my custom.dtl , i am getting the JavaScript error "Cannot call method 'Init' of undefined " because of below code.

Code: Select all

<script type="text/javascript">//<![CDATA[
    Core.Agent.TicketAction.Init();
//]]></script>
<!--dtl:js_on_document_complete-->

Regards
Crons

[crythias]

"TicketAction" is undefined.

[crons]

Thanks,

i tried including the file core.Ticket.Action.js in the dtl.
Still i am facing the same issue.

[crythias]

considering that's not Core.Agent.TicketAction.js I could see how you'd face the same issue.

[crons]

If i remove the script it works fine. will have plain text field for customer and no auto complete works.

I wanted customer field similar to AgentPhoneTicket.

At beginning i added

Code: Select all

$Include{"AgentCustomerSearch"}
<div class="MainBox ARIARoleMain">

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<label class="Mandatory"><span class="Marker">*</span> $Text{"Customer"}:</label>
                   <div class="Field">
                       <input id="FromCustomer" type="text" name="FromCustomer" value="" class="CustomerAutoComplete W50pc $QData{"FromInvalid"}"/>
						<span>eg:customer@organisation.com</span>
                        <div id="CustomerError" class="TooltipErrorMessage">
                            <p>$Text{"This field is required."}</p>
                         </div>
                        <div id="CustomerServerError" class="TooltipErrorMessage">
                            <p>$Text{"This field is required."}</p>
                        </div>
                    </div>
                    <div class="Clear"></div>

end of the form

Code: Select all

<!--dtl:js_on_document_complete-->
<script type="text/javascript">//<![CDATA[
    Core.Agent.TicketAction.Init();
//]]></script>
<!--dtl:js_on_document_complete-->

[crons]

Any one who has can help on this?

[crythias]

Maybe if you told us what you were trying to do and how we could replicate your experience we'd be able to assist.

[crons]

Am in trying to create "QuickTicket" where i need "From Customer" field as similar to "AgentTicketPhone".
Agent starts entering first characters of Customer, it should list the customers names.

[crons]

Had not included Loaders "Core.Agent.CustomerSearch.js" and" Core.Agent.TicketAction.js" under sysconfig Area.
After including it worked Perfectly.