Greetings!
our previous helpdesk software had an option for customer to export tickets to excel (csv) and so they could further analyze them. So customers are used to this ...
Is it possible to somehow enable this option in OTRS?
thank you in advance!
export tickets from Customer.pl module
Moderator: crythias
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bcerk
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export tickets from Customer.pl module
best regards,
Bostjan
Bostjan
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crythias
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Re: export tickets from Customer.pl module
from search.
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bcerk
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Re: export tickets from Customer.pl module
I found output to CSV, thank you.
BUT: this export only extracts data about tickets, not the content of ticket itself. Is there a way to setup OTRS to also export the conversation of each ticket?
thank you in advance!
BUT: this export only extracts data about tickets, not the content of ticket itself. Is there a way to setup OTRS to also export the conversation of each ticket?
thank you in advance!
best regards,
Bostjan
Bostjan
Re: export tickets from Customer.pl module
you can print (export to PDF) Tickets in the customer interface
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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bcerk
- Znuny newbie
- Posts: 21
- Joined: 06 May 2013, 13:51
- Znuny Version: 5.0.4
- Real Name: Bostjan Cerk
- Company: MAOP
Re: export tickets from Customer.pl module
yes, such kind of export would be good enough (print ticket to pdf to get a searchable file), if customer could print several or all tickets at once from customer interface. Is that also somehow possible?
thanks again!
thanks again!
best regards,
Bostjan
Bostjan