Permission problems

[patzwald]

Hi,

I have already posted the problem in the german area but no one could help me.

I installed otrs 3.2.x from source on ubuntu. After running SetPermission.pl all works fine. After a few days I get the following permission errors:

ERROR: OTRS-otrs.DeleteCache.pl-10 Perl: 5.10.1 OS: linux Time: Sun Apr 28 00:20:02 2013

Message: Can't remove file /opt/otrs/var/tmp/CacheFileStorable/CacheInternalGroup/e/0/e02b011f1d671126bb434d93a7335827: Permission denied

OR

ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.10.1 OS: linux Time: Tue Apr 30 13:20:05 2013

Message: Can't write '/opt/otrs/var/tmp/CacheFileStorable/CustomerUser/f/b/fba7957c2feaa58bc1a46922ca0f935c': Permission denied

The otrs-user is in the www-data group.

I think there must be a cron-job (an otrs-script) that sets the wrong permissions.

I hope, somebody can help me.

Best regards,
Kay

[crythias]

Run it again

Code: Select all

cd /opt/otrs
bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=www-data --otrs-group=www-data --web-group=www-data /opt/otrs

Don't know why it's causing a problem, but you could schedule the setpermissions with one of the other cron jobs.

[patzwald]

Thanks, good idea. I'll let the script run every day. But there must be a problem with the other scripts.

[patzwald]

Running SetPermission as otrs-user doesn't work. Now, I installed a cron-job for root and try it again.

Code: Select all

Error in chown 1031 33 /opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache/CommonCSS_998e5a26cb3c85833bfb561415158496.css: Operation not permitted

[crythias]

most users won't be able to chown to someone else. Root can, though, so make sure the permissions is run as root.

[patzwald]

Thanks, it seams to work. But there must be bugs in the scripts, that setting the wrong permissions, or?