Hello!
Do you know how active the Approval Function on OTRS 3.2.6/ Module FAQ 2..2.3?
The tutorial says:
The OTRS FAQ has an approval feature. If you activate the approval feature all newly created FAQs also
create a new ticket in a predefined queue. The persons who need to approve the FAQ entries can then
act on these tickets and approve the FAQ articles if they see fit. As long as the article has not been
approved the article will not be visible in the public interface.
You can activate the Approval function by setting the option FAQ::ApprovalRequired to Yes.
The approval message can be defined under FAQ::ApprovalTicketBody. You can modify the text if you
need, and you can also use variables that will be substituted with their actual values when the approval
note is generated
There are a problem: I don't know where I can found FAQ::ApprovalRequired and to change to yes! Please, help me!
Approval Function FAQ
Moderator: crythias
-
yuri0001
- Znuny superhero
- Posts: 630
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Approval Function FAQ
Admin-->FAQ--> SysConfig in FAQ -> Core::Approval 
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
-
moni
- Znuny newbie
- Posts: 4
- Joined: 24 May 2013, 20:25
- Znuny Version: 3.2.6
- Real Name: Simone Campos
- Company: SOCIC
Re: Approval Function FAQ
Actually, if you change Core::Approval to yes must be created a ticket in the queue FAQ_Approval, but is not happens.... How can I require the automatic creation of a ticket after the agent submit an article FAQ and only after its approval it available in the public folder?