Changing Sending Email

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jat421
Znuny newbie
Posts: 8
Joined: 05 Apr 2013, 18:10
Znuny Version: 3.2.4

Changing Sending Email

Post by jat421 »

Hi, I have set a sender email in OTRS under "System Email Address Management system" and it works great. But I changed the sender email to a different email recently. The system is still using the old email address. I don't remember entering it anywhere else. Any ideas why it's still using the old email and not the new one ?. The old email doesn't exist in the Email address. Any ideas ?
jfhallee
Znuny newbie
Posts: 12
Joined: 22 May 2013, 20:50
Znuny Version: 3.2.4
Real Name: Jean-Francois Hallée
Company: Université de Sherbrooke

Re: Changing Sending Email

Post by jfhallee »

You tried to restart the service? Sometimes, web configs arent used instantly. Worth a try ;)
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: Changing Sending Email

Post by reneeb »

Please check the config options AdminEmail and NotificationSenderEmail in SysConfig.
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jat421
Znuny newbie
Posts: 8
Joined: 05 Apr 2013, 18:10
Znuny Version: 3.2.4

Re: Changing Sending Email

Post by jat421 »

Thanks reneeb, changed the email under that setting and it's all good now!
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