Like I already mentioned in the title, we have the problem that the free text fields don’t really work.
I followed this instruction: http://wiki.otterhub.org/index.php?title=Freifelder
It basically says where to change what so that the field shows up.
First off, to test if its working, I went into “Sysconfig” – “Ticket” in „Core::TicketFreeText“ and typed in „TicketFreeKey1“ and „TicketFreeText1“ what I want to have in there.
After that, I went into „Frontend::Agent::Ticket::ViewFreeText“ – “Ticket::Frontend::AgentTicketFreeText###TicketFreeText“ and typed in Key1(the field mentioned above has the same number) the 1 to activate the field. Like it’s written in the instruction, the “FreeText” field should show up on the right side bar in the ticket, but it doesn’t. What did I do wrong / what did I forget?
Thanks in advance!
OTRS::ITSM 3.0.5 “FreeText” fields don’t show up
Moderator: crythias