CustomerID groups & Dashboard icons

[kissman]

Hello I am new to OTRS and I was used OS Ticket before this... i need little help with two things:

1) on screenshots of OTRS, I see nice info icon at the top of page... on my installation is no icons, why? Removed in new versions?



2) how configure customerid groups right? When I log to the demo on the OTRS homepage, I see in client details listbox with IDs of companies. In my installation i see only textbox.

[reneeb]

1) those icons only appear when they are needed (e.g. you have locked tickets, there are new articles in your tickets,...)
2) You have to enable CustomerCompany support

[kissman]

1) thanks for the info
2) you mean edit config.pm and copy from default.pm and uncomment righ sections?

[reneeb]

Just add

Code: Select all

$Self->{CustomerUser}->{CustomerCompanySupport} = 1;

to Kernel/Config.pm