Agent authentication fails after upgrading from 3.0 to 3.2

[ted4206]

I've upgraded the framework from 3.0.5 to 3.2.7 via 3.1.16.

After upgrading the framework everything looks fine except the agents authentication. All agents can log in and operate the system, but as soon as they change the password, they can't log in anymore. The same happens if I create a new agent account.

I checked the database and i noticed that the hash value in pw field from table users has a value looking like this:

69218356d25d078e33c4d9cf54ec78e0029e15041a1472b7f7

while all the old passwords look like this:

$1$username$jEHN3EGKFuGiXhCCJIwIg1

Customers authentication works fine, as long as the CryptType is set to crypt or MD5-crypt. It doesn't work with SHA-2 (didn't try with SHA-1).

I use MySQL 5.5 on a different server.

i think it relates to the different hashing in MySQL versus OTRS.

Could you, please, shed some light on this issue?

Ted