process management - customer

[ev4nlynd]

Hello all,

I'm new here and need your help..

I've created a new process in the 'Process Management' with many flows and it's working fine.
I have a question.. How can I give permissions/configure this process to the 'Customer Interface'?

OR

How can I give permissions to users from ldap to access this menu option in the 'Agent Interface'?

Thank you very much.

[wurzel]

Hi,

once, a customer is on a process ticket, and your activicty dialog is configured as A/C then customer will see it.

Flo

[ev4nlynd]

Flo
thanks
you said 'once, a customer is on a process ticket' how can i see if the customer is on the process ticket?
just to explain...
I dont have the users on the database table, they will came from the ldap by login. I need to use the process ticket (process management) with the 'customer user' from ldap. Is it possible?

I changed the Activity Dialog to A/C but it still with no access by the customer interface.

Thanks again.

[ev4nlynd]

Flo it works
thanks