Problems with fedora 18 and accessing the OTRS web installer

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Sono
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Posts: 9
Joined: 12 Mar 2013, 22:51
Znuny Version: 4.0.x

Problems with fedora 18 and accessing the OTRS web installer

Post by Sono »

Hello,

I'm doing a test installation in Virtual Box using fedora 18 and OTRS 3.2.7. So far it is not really working out.
At the moment I have problems with Apache. The VM itself can be reached from the host (fedora test page gets displayed). However once I tried to access the Web Installer I got a Apache 403 error. I looked around the web for a solution and testwise added these two <Directory> sets to my httpd.conf file.

Code: Select all

<Directory "/opt/otrs/bin/cgi-bin/">
   AllowOverride None
   Require all granted
</Directory>

<Directory "/opt/otrs/var/httpd/htdocs/">
   AllowOverride None
   Require all granted
</Directory>
After restarting Apache I now get a 500 Error (Internal Server Error), with the following output in Apache's error log on debug level:

Code: Select all

[Fri Jun 07 14:22:34.562167 2013] [authz_core:debug] [pid 12233] mod_authz_core.c(802): [client 192.168.178.53:55364] AH01626: authorization result of Require all granted: granted
[Fri Jun 07 14:22:34.562485 2013] [authz_core:debug] [pid 12233] mod_authz_core.c(802): [client 192.168.178.53:55364] AH01626: authorization result of <RequireAny>: granted
[Fri Jun 07 14:22:34.578008 2013] [:error] [pid 12233] [Fri Jun  7 14:22:34 2013] -e: Can't load log backend module Kernel::System::Log::SysLog! Can't locate Sys/Syslog.pm in @INC (@INC contains: /usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /usr/Custom /usr/Kernel/cpan-lib /usr /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs//Kernel/System/Log/SysLog.pm line 15.\n[Fri Jun  7 14:22:34 2013] -e: BEGIN failed--compilation aborted at /opt/otrs//Kernel/System/Log/SysLog.pm line 15.\n[Fri Jun  7 14:22:34 2013] -e: Compilation failed in require at (eval 129) line 2.\n
This is rather strange for me. I just can make out that there seems to be a problem in the Subdirectory Kernel/Systzem/Log of the /opt/otrs/ folder. Or am I already wrong here?

Thanks for any advice.
OTRSRDNewbie
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Posts: 69
Joined: 29 Apr 2016, 10:23
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Re: Problems with fedora 18 and accessing the OTRS web installer

Post by OTRSRDNewbie »

Have you found a solution to this? I know this posts is a long time already. But encountered something similar with the OTRS 3.2.7
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