Too long time for actions

[nickyls]

Hi Everyone,

I've installed OTRS 3.2.3 on Ubuntu Server. OTRS and MySQL are in different server.
Server configuration details as follows:
APP DB
OS Ubuntu 12.4 Ubuntu 12.4
CPU core count 2 2
Memory (GB) 6 6
Disk Size (GB) 400 600

Apart from the below point mentions, OTRS is working perfectly.
1) While Creating Phone Ticket, its taking too long time to Submit. But if I check in dashboard, Its created and sent Auto-Response.
2) In Owner Menu, I've added Service, SLA, Queue and 3 Dynamic Fields. When the user update all the fields, Its taking more than a minute to close the Owner window.
3) In Change Managment, while changing the State of Change. its taking more than a min.

The type of Database engine is Innodb.
Please do needful.

Thanks & Regards

[jojo]

if you are using smtp to send your mails, switch to sendmail

[nickyls]

if you are using smtp to send your mails, switch to sendmail

Thanks Jojo. Can you please explain how does it makes difference in changing the Send mail type.

[jojo]

a direct SMTP communication might be slow and so slows down the frontend as it needs to wait. sendmail is fast as the local MTA will do the communication and OTRS does not need to wait.

All described actions send out mails