Dear All,
I am trying to generate a report, where I can find total tickets/per queue tickets by agents/owners.
But in report creation, unable to find details of owner/agent selection.
Is this possible?
I can see in search menu- but problem is I can not call search menu from scripts. Or is this possible ?
[Solved]Report for tickets per agent
Moderator: crythias
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darshakamodi
- Znuny newbie
- Posts: 45
- Joined: 14 Mar 2013, 15:45
- Znuny Version: 3.2.1
- Real Name: Darshak
- Company: EC
[Solved]Report for tickets per agent
Last edited by darshakamodi on 02 Jul 2013, 13:25, edited 1 time in total.
OTRS 3.1.1, with KIX. Mysql
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crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
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Re: Report for tickets per agent
you have to enable per agent statistics in SysConfig... there's information somewhere in the forum about it.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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