Can't change owner or add internal note

Moderator: crythias

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Frippe
Znuny newbie
Posts: 2
Joined: 23 Jan 2012, 09:51
Znuny Version: 3.0.11
Real Name: Fredrik Nordanmyr
Company: MinduseIT AB

Can't change owner or add internal note

Post by Frippe »

Hi.
I installed OTRS 3.2.6 a couple a weeks ago and then upgraded to 3.2.7 and later 3.2.8
It's running on a CentOS 6.4.
I thought everything went fine and started to add customers and services.
My agents log in via an LDAP connection and thats working fine too.

But today when I started to use the system I noticed that I can't change owner on a ticket or add an internal note. The system just wants me to download index.pl
It works if i change the owner to my self but not if i change owner to a colleague.

When i check the log files, the only error i can see is:
[24/Jun/2013:15:08:27 +0200] "GET /otrs-web/js/thirdparty/ckeditor-4.0/skins/moono/editor_gecko.css?t=CB30 HTTP/1.1" 304 - "http://otrs.xxxxxx.com/otrs/index.pl?Ac ... icketID=10" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0"
[24/Jun/2013:15:08:27 +0200] "GET /otrs-web/js/thirdparty/ckeditor-4.0/lang/en.js?t=CB30 HTTP/1.1" 304 - "http://otrs.xxxxxx.com/otrs/index.pl?Ac ... icketID=10" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0"
[24/Jun/2013:15:08:27 +0200] "GET /otrs-web/js/thirdparty/ckeditor-4.0/plugins/onchange/plugin.js?t=CB30 HTTP/1.1" 304 - "http://otrs.xxxxxx.com/otrs/index.pl?Ac ... icketID=10" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0"
[24/Jun/2013:15:08:27 +0200] "GET /otrs-web/js/thirdparty/ckeditor-4.0/styles.js?t=CB30 HTTP/1.1" 304 - "http://otrs.xxxxxx.com/otrs/index.pl?Ac ... icketID=10" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0"

The system changes the owner or adds the note.

I have set up the system to use outlook.com for external mail, and that seems to work.
I can send email to and from the system without any problem.

I hope someone can help me.

Best regards
Fredrik
OTRS 3.2.8 on CentOS 6.4 with MySQL
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