I have migrated around 500 changes from another system along with its related tasks on OTRS Change Management.
The issue now is that I need to apply the same template (conditions: expression & actions) to all those migrated changes.
Any idea how this can be achieved?
[SOLVED] Apply change template on migrated Changes
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girishmungra
- Znuny newbie
- Posts: 59
- Joined: 24 Jul 2012, 18:20
- Znuny Version: 3.1.7
- Real Name: Girish Mungra
[SOLVED] Apply change template on migrated Changes
Last edited by girishmungra on 03 Jul 2013, 13:56, edited 1 time in total.
OTRS 3.1.7 on Linux RedHat with MySQL database connected to an Active Directory for Agents and Customers.
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girishmungra
- Znuny newbie
- Posts: 59
- Joined: 24 Jul 2012, 18:20
- Znuny Version: 3.1.7
- Real Name: Girish Mungra
Re: Apply change template on migrated Changes
I was able to come through this!
I have 6 conditions for each change. each conditions has 2 expressions and 1 action.
This was achieved by updating the tables change_condition, condition_expression and condition_action accordingly
I have 6 conditions for each change. each conditions has 2 expressions and 1 action.
This was achieved by updating the tables change_condition, condition_expression and condition_action accordingly
OTRS 3.1.7 on Linux RedHat with MySQL database connected to an Active Directory for Agents and Customers.