Dear Team,
I have installed the Escalation Suspend Addon and configured the same for two states,
But when i put the ticket to the particular queue Escalation is not suspended and still continuing.
Anybody pls help me
Thanks in advance.
Escalation Suspend in OTRS
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crythias
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Re: Escalation Suspend in OTRS
As this is a support-contract supplied module, you should make a support incident on this.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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