[SOLVED]General Catalog Link Not Visible In Admin Panel

[kool_kid]

Hi

I'm using OTRS 3.1.10 with ITSM 3.1.9 on Windows 2008 with IIS & Active Perl.

The Link for General Catalog is not visible in Admin Panel. When I try to use link

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http://localhost/otrs/index.pl/Action=AdminGeneralCatalog

im getting below error. I'm trying to rename Criticality fields using General Catalog, please let me know if there is any other way to edit without using general catalog.

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 Error Message: Module Kernel::Modules::AdminGeneralCatalog not registered in Kernel/Config.pm!

Please contact your administrator. 

Backend ERROR: OTRS-CGI-57 Perl: 5.16.1 OS: MSWin32 Time: Sun Jun 3 15:02:10 2013 Message: Module Kernel::Modules::AdminGeneralCatalog not registered in Kernel/Config.pm! Traceback (2392): Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 731 Module: PerlEx::Precompiler::c_::inetpub::wwwroot::otrs::bin::cgi2dbin::index_pl::__ANON__ (v1.90) Line: 46 Module: (eval) (unknown version) Line: 458 Module: PerlEx::Precompiler::Execute (unknown version) Line: 458 

I have cross checked all listed below files which are present in server, I got these files info from Package Manager. I was able to install different other packages of ITSM and also configured my services and SLA.

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doc/general-catalog-database.png
Kernel/Config/Files/GeneralCatalog.xml
Kernel/Language/bg_GeneralCatalog.pm
Kernel/Language/cs_GeneralCatalog.pm
Kernel/Language/ct_GeneralCatalog.pm
Kernel/Language/da_GeneralCatalog.pm
Kernel/Language/de_GeneralCatalog.pm
Kernel/Language/fa_GeneralCatalog.pm
Kernel/Language/fr_GeneralCatalog.pm
Kernel/Language/es_GeneralCatalog.pm
Kernel/Language/it_GeneralCatalog.pm
Kernel/Language/ja_GeneralCatalog.pm
Kernel/Language/nb_NO_GeneralCatalog.pm
Kernel/Language/nl_GeneralCatalog.pm
Kernel/Language/pl_GeneralCatalog.pm
Kernel/Language/pt_BR_GeneralCatalog.pm
Kernel/Language/pt_PT_GeneralCatalog.pm
Kernel/Language/ru_GeneralCatalog.pm
Kernel/Language/zh_CN_GeneralCatalog.pm
Kernel/Modules/AdminGeneralCatalog.pm
Kernel/Output/HTML/GeneralCatalogPreferencesGeneric.pm
Kernel/Output/HTML/Standard/AdminGeneralCatalog.dtl
Kernel/System/GeneralCatalog.pm
Kernel/System/GeneralCatalog/PreferencesDB.pm
scripts/test/GeneralCatalog.t
var/packagesetup/GeneralCatalog.pm

**Forgot to mention, I tried uninstalling and reinstalling general catalog package but it didn't fix the problem.

Thanks for your help.

Regards
Kk

[crythias]

Module Kernel::Modules::AdminGeneralCatalog not registered in Kernel/Config.pm

Roughly, this means it's not enabled in SysConfig or there's a .xml (Kernel/Config/Files/*.xml) that does not have reference to this to register.

[kool_kid]

Thanks for reply.

How do I enable this setting from SysConfig and I see see Generalcatalog.xml file in Config/Files folder.

[crythias]

search for it?

[kool_kid]

Hehe Thanks for pointer.

I found the setting under Framework -> Frontend::Admin::ModuleRegistration after enabling General Catalog appears in Admin panel.