(SOLVED) Auth for user xxxx failed!

[bayerex]

Hi all,

On our production server the OTRS log is filled with 'Auth for user... failed" errors even though it is fetching mails without a problem.

[Fri Jul 5 00:16:08 2013][Notice][Kernel::System::MailAccount::IMAPS::_Fetch] IMAPS: Fetched 20 email(s) from support@xxxxx.de/outlook.office365.com.
[Fri Jul 5 00:24:09 2013][Error][Kernel::System::MailAccount::IMAPS::_Fetch][123] IMAPS: Auth for user support@xxxxx.de/outlook.office365.com failed!

I just don't get how it can spend the whole day successfully fetching emails but complaining about it at the same time!

Would could cause this?

[crythias]

It's not complaining at the same time... it's complaining 8 minutes later. This could be that you're being throttled (polling too often) at office365.com

[bayerex]

After some very ambiguous support from Microsoft this problem has fixed itself.

"An IMAP problem has been fixed". Any more information than that I've not been able to get out of them.