I have a special FAQ Category, every Customer gets an FAQ Entry, only Visible for the Agents.
I added a Mapping to CustomerCompany that adds an link like this
Code: Select all
[ 'CustomerFAQID', 'FAQ-ID', 'customer_id', 1, 0, 'var', 'index.pl?Action=AgentFAQSearch&Subaction=Search&Keyword=$Data{"CustomerID"}&CategoryID=2', 1 ],
Someone can help me to realize something like this?
In the FAQ entry i added the customer id as keyword to find the right entries, see code above.