Issue with Dynamic Fields

[rekhas]

I have downloaded and OTRS HelpDesk 3.2.8. I have also created a new dynamic field by name "Service". I am able to see this field in View Ticket Small Screen. I have also added field to TicketCreate. I am unable to set the value for this from SOAP client. Here is the code snippet:

SOAPBody body = env.getBody();
SOAPBodyElement dispatch = body.addBodyElement(new QName("/Core", "Dispatch"));
dispatch.addChildElement("Username").addTextNode(szUserName).setAttribute("xsi:type", "xsd:string");
dispatch.addChildElement("Password").addTextNode(szPassword).setAttribute("xsi:type", "xsd:string");
//code to set other standard ticket attributes
...............
.....................
dispatch.addChildElement("Param10_Name").addTextNode("Service").setAttribute("xsi:type", "xsd:string");
dispatch.addChildElement("Param10_Value").addTextNode("Mail").setAttribute("xsi:type", "xsd:int");
............................
.......................

I can see the standard attributes of ticket being set but "SERVCIE" column is empty.

Not seeing any errors either in httpd log nor otrs log. What could be the problem?

[jojo]

OTRS already has a field called service. Please have also a look on the wsdl of the soap interface, to see how to set a dynamaic field value

[rekhas]

@jojo: I couldn't find the wsdl of the soap interface.

I removed "Service" and added a new dynamic field named "HostName" which is intended to hold IP Address. I am able to see this field in View Ticket Small Screen. I have also added field to TicketCreate. Still I am unable to set the value for this from SOAP client. Here is the code snippet:

SOAPBody body = env.getBody();
SOAPBodyElement dispatch = body.addBodyElement(new QName("/Core", "Dispatch"));
dispatch.addChildElement("Username").addTextNode(szUserName).setAttribute("xsi:type", "xsd:string");
dispatch.addChildElement("Password").addTextNode(szPassword).setAttribute("xsi:type", "xsd:string");
//code to set other standard ticket attributes
.......................
dispatch.addChildElement("Param9_Name").addTextNode("DynamicField").setAttribute("xsi:type", "xsd:string");
SOAPElement paramEle = dispatch.addChildElement("Param9_Value");
paramEle.addChildElement("Param10_Name").addTextNode("Name").setAttribute("xsi:type", "xsd:string");
paramEle.addChildElement("Param10_Value").addTextNode("HostName").setAttribute("xsi:type", "xsd:string");
paramEle.addChildElement("Param11_Name").addTextNode("Value").setAttribute("xsi:type", "xsd:string");
paramEle.addChildElement("Param11_Value").addTextNode("192.168.1.2").setAttribute("xsi:type", "xsd:string");
........................
I wrote a dummy SOAP receiver which gets the msg as follows:
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:enc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:env="http://schemas.xmlsoap.org/soap/envelop/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<SOAP-ENV:Header/>
<SOAP-ENV:Body>
<Dispatch xmlns="/Core">
<Username xsi:type="xsd:string">test</Username>
<Password xsi:type="xsd:string">test</Password>
<Object xsi:type="xsd:string">TicketObject</Object>
<Method xsi:type="xsd:string">TicketCreate</Method>
<Param1_Name xsi:type="xsd:string">Title</Param1_Name>
<Param1_Value xsi:type="xsd:int">CPU Load Test</Param1_Value>
<Param2_Name xsi:type="xsd:string">Queue</Param2_Name>
<Param2_Value xsi:type="xsd:int">Raw</Param2_Value>
<Param3_Name xsi:type="xsd:string">Lock</Param3_Name>
<Param3_Value xsi:type="xsd:int">unlock</Param3_Value>
<Param4_Name xsi:type="xsd:string">CustomerID</Param4_Name>
<Param4_Value xsi:type="xsd:int">CUST01</Param4_Value>
<Param5_Name xsi:type="xsd:string">OwnerID</Param5_Name>
<Param5_Value xsi:type="xsd:int">2</Param5_Value>
<Param6_Name xsi:type="xsd:string">UserID</Param6_Name>
<Param6_Value xsi:type="xsd:int">1</Param6_Value>
<Param7_Name xsi:type="xsd:string">State</Param7_Name>
<Param7_Value xsi:type="xsd:int">new</Param7_Value>
<Param8_Name xsi:type="xsd:string">Priority</Param8_Name>
<Param8_Value xsi:type="xsd:int">3 normal</Param8_Value>
<Param9_Name xsi:type="xsd:string">DynamicField</Param9_Name>
<Param9_Value>
<Param10_Name xsi:type="xsd:string">Name</Param10_Name>
<Param10_Value xsi:type="xsd:string">HostName</Param10_Value>
<Param11_Name xsi:type="xsd:string">Value</Param11_Name>
<Param11_Value xsi:type="xsd:string">192.168.1.2</Param11_Value>
</Param9_Value>
</Dispatch>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>


tried an alternative:
SOAPElement paramEle = dispatch.addChildElement("DynamicField");
paramEle.addChildElement("Param10_Name").addTextNode("Name").setAttribute("xsi:type", "xsd:string");
paramEle.addChildElement("Param10_Value").addTextNode("HostName").setAttribute("xsi:type", "xsd:string");
paramEle.addChildElement("Param11_Name").addTextNode("Value").setAttribute("xsi:type", "xsd:string");
paramEle.addChildElement("Param11_Value").addTextNode("192.168.1.2").setAttribute("xsi:type", "xsd:string");

results in the msg:
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:enc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:env="http://schemas.xmlsoap.org/soap/envelop/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<SOAP-ENV:Header/>
<SOAP-ENV:Body>
<Dispatch xmlns="/Core">
<Username xsi:type="xsd:string">test</Username>
<Password xsi:type="xsd:string">test</Password>
<Object xsi:type="xsd:string">TicketObject</Object>
<Method xsi:type="xsd:string">TicketCreate</Method>
<Param1_Name xsi:type="xsd:string">Title</Param1_Name>
<Param1_Value xsi:type="xsd:int">CPU Load Test</Param1_Value>
<Param2_Name xsi:type="xsd:string">Queue</Param2_Name>
<Param2_Value xsi:type="xsd:int">Raw</Param2_Value>
<Param3_Name xsi:type="xsd:string">Lock</Param3_Name>
<Param3_Value xsi:type="xsd:int">unlock</Param3_Value>
<Param4_Name xsi:type="xsd:string">CustomerID</Param4_Name>
<Param4_Value xsi:type="xsd:int">CUST01</Param4_Value>
<Param5_Name xsi:type="xsd:string">OwnerID</Param5_Name>
<Param5_Value xsi:type="xsd:int">2</Param5_Value>
<Param6_Name xsi:type="xsd:string">UserID</Param6_Name>
<Param6_Value xsi:type="xsd:int">1</Param6_Value>
<Param7_Name xsi:type="xsd:string">State</Param7_Name>
<Param7_Value xsi:type="xsd:int">new</Param7_Value>
<Param8_Name xsi:type="xsd:string">Priority</Param8_Name>
<Param8_Value xsi:type="xsd:int">3 normal</Param8_Value>
<DynamicField>
<Param10_Name xsi:type="xsd:string">Name</Param10_Name>
<Param10_Value xsi:type="xsd:string">HostName</Param10_Value>
<Param11_Name xsi:type="xsd:string">Value</Param11_Name>
<Param11_Value xsi:type="xsd:string">192.168.1.2</Param11_Value>
</DynamicField>
</Dispatch>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>


None of these are working. Does anyone know the syntax that rpc.pl expects. Do help.

[jojo]

rpc.pl is outdated and just used for direct API based SOAP encapsulated access.

The generic interface is used for "normal" SOAP based communication. Please have a look in admin and devel manual and also on blog.otrs.org