Error during AJAX communication

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vim
Znuny newbie
Posts: 12
Joined: 04 Jul 2013, 16:27
Znuny Version: 3.2.8

Error during AJAX communication

Post by vim »

Hello,
When I try add new notification i got "Error during AJAX communication. Status: error, Error: Script Error"
What can I do to repair this error? I install all software using new web installer -otrs-3.2.8-win-installer-3.0.1.exe)

Perl Modules (now)
o CGI..............................ok (v3.63)
o Crypt::PasswdMD5.................ok (v1.3)
o Crypt::SSLeay....................ok (v0.60)
o CSS::Minifier....................ok (v0.01)
o Date::Format.....................ok (v2.24)
o Date::Pcalc......................ok (v1.2)
o DBI..............................ok (v1.627)
o DBD::mysql.......................ok (v4.022)
o DBD::ODBC........................ok (v1.43)
o DBD::Oracle......................FAILED! Not all prerequisites for this module correctly installed.
o DBD::Pg..........................ok (v2.19.3)
o Digest::MD5......................ok (v2.52)
o Digest::SHA::PurePerl............ok (v5.81)
o Digest::SHA......................ok (v5.85)
o Encode::HanExtra.................ok (v0.23)
o Encode::Locale...................ok (v1.03)
o GD...............................ok (v2.46)
o GD::Text.......................ok (v0.86)
o GD::Graph......................ok (v1.44)
o IO::Scalar.......................ok (v2.110)
o IO::Wrap.........................ok (v2.110)
o JavaScript::Minifier.............ok (v1.05)
o JSON.............................ok (v2.53)
o JSON::PP.......................ok (v2.27200)
o JSON::XS.......................ok (v2.34)
o Locale::Codes....................ok (v3.24)
o LWP::UserAgent...................ok (v6.04)
o Mail::Internet...................ok (v2.12)
o Mail::POP3Client.................ok (v1.2)
o IO::Socket::SSL................ok (v1.84)
o Mail::IMAPClient.................ok (v3.33)
o IO::Socket::SSL................ok (v1.84)
o MIME::Base64.....................ok (v3.13)
o MIME::Tools......................ok (v5.503)
o ModPerl::Util....................Not installed! (optional - Improves Performance on Apache webservers dramatically.)
o Apache::DBI....................ok (v1.11)
o Apache2::Reload................FAILED! Not all prerequisites for this module correctly installed.
o Net::DNS.........................ok (v0.72)
o Net::POP3........................ok (v2.29)
o Net::IMAP::Simple................ok (v1.2034)
o IO::Socket::SSL................ok (v1.84)
o Net::SMTP........................ok (v2.31)
o Authen::SASL...................ok (v2.16)
o Net::SMTP::SSL.................ok (v1.01)
o Net::SMTP::TLS::ButMaintained..ok (v0.20)
o Net::LDAP........................ok (v0.56)
o Net::SSL.........................ok (v2.85)
o PDF::API2........................ok (v2.020)
o Compress::Zlib.................ok (v2.061)
o Storable.........................ok (v2.39)
o SOAP::Lite.......................ok (v0.715)
o version........................ok (v0.9902)
o Class::Inspector...............ok (v1.28)
o Text::CSV........................ok (v1.21)
o Text::CSV_PP...................ok (v1.29)
o Text::CSV_XS...................ok (v1.00)
o Time::HiRes......................ok (v1.9725)
o XML::Parser......................ok (v2.41)
o HTTP::Message....................ok (v6.06)
o HTTP::Headers..................ok (v6.05)
o URI..............................ok (v1.60)
o URI::Escape....................ok (v3.31)
o Scalar::Util.....................ok (v1.27)
o YAML::XS.........................ok (v0.41)
o Win32::Daemon....................ok (v20110117)
o Win32::Service...................ok (v0.06)
Last edited by vim on 16 Jul 2013, 13:54, edited 2 times in total.
OTRS 3.2.8-MySQL- IIS (now in Windows 7- testing, In future- Windows Server 2008)
reneeb
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Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
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Re: Error during AJAX communication

Post by reneeb »

Any messages in the webserver log or in the OTRS log?
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vim
Znuny newbie
Posts: 12
Joined: 04 Jul 2013, 16:27
Znuny Version: 3.2.8

Re: Error during AJAX communication

Post by vim »

nothing:(
edit:
solved: I add permission to folder perl (Network Service)
OTRS 3.2.8-MySQL- IIS (now in Windows 7- testing, In future- Windows Server 2008)
vim
Znuny newbie
Posts: 12
Joined: 04 Jul 2013, 16:27
Znuny Version: 3.2.8

Re: [solved] Error during AJAX communication

Post by vim »

Hello, I saw, that when I restart IIS it's ok, but after some time the problem appears again. What can be wrong?
OTRS 3.2.8-MySQL- IIS (now in Windows 7- testing, In future- Windows Server 2008)
wurzel
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Posts: 3274
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Error during AJAX communication

Post by wurzel »

Hi

try to remove JSON::XS

Florian
OTRS 2025 SILVER (Prod)
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12

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