Impact field within the two screens of OTRS, customer and t

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afacang
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Posts: 9
Joined: 08 Jul 2013, 13:58
Znuny Version: 3.2.5
Real Name: Gokhan AFACAN
Company: ACN Europe

Impact field within the two screens of OTRS, customer and t

Post by afacang »

Hi OTRS,

I need to know the usage of the impact field within the two screens of OTRS, customer and the agent.
In the agent screen I have an impact field with the values populated from impact/criticality matrix columns.

Is there a possibility to present this impact field in the customer screen?
There is a dynamic field defined in the customer screen (TicketFreeText14) but this does not take into account the Criticality/Impact/Priority matrix.
Can you help me understanding the usage a bit please?
Thanks in advance.
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