Hi. Hopefully a simple config change!
We have escalations and notifications working very well except for one issue: Once a ticket has breached its SLA, OTRS triggers an e-mail every subsequent morning for each and every breach to all agents. As we have no stop clock facility, the e-mails are in the main superfluous.
Can this reminder of SLA breach be switched off or configured to go to a single queue?
SLA Breach Notifications
Moderator: crythias
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Paulc
- Znuny newbie
- Posts: 20
- Joined: 01 Mar 2013, 17:50
- Znuny Version: 3.1.11-01
- Real Name: Paul Caswell
- Company: System Associates
SLA Breach Notifications
OTRS version: 3.1.11. Operating System: Linux. Database type: MySQL.