Process Management basics

markinct · Post by **markinct** » 12 Jul 2013, 22:34

OTRS v 3.2.4, Ubuntu 12.04, Apache 2, MySQL 5.5

I'm attempting to "learn by doing", so I'm following the Book Ordering process example in the manual.

I finally got the first step to work... well, at least it moved the ticket into the correct queue, but it did not update the responsible agent.

In the appropriate transition action I have the module set to:
Kernel::System::ProcessManagement::TransitionAction::TicketResponsibleSet

Key is NewUser, and Value is manager.

I see in the log (as viewed from the Admin panel within OTRS) the following entry as soon as I created the process ticket:

Code: Select all

Fri Jul 12 16:06:59 2013 	error 	OTRS-CGI-10 	No Responsible or ResponsibleID configured!

Does anyone have any ideas on what I'm doing wrong?

Mark