Hide merged Tickets in TicketOverview

[beacherpille88]

Hello,

the title tells the problem. Actually, our OTRS looks like that (after migration of all tickets from v2.xxx to v3.2.7):

merged.jpg

How can I hide the merged information?

I only found the hint to change LinkObject::ViewMode to Complex - but this only aims Linked Ticket information.


kind regards,
Philipp

[beacherpille88]

I solved it:

Edit under Core::Ticket the Ticket::ViewableStateTypes and delete "merged". For all newly merged tickets, its working.

Two additional questions:

Are there any other impacts?
Can I apply this configuration for all existing merged tickets?


kind regards,
Philipp

[beacherpille88]

STOP!!! Im wrong

Here the situation:

merged02.jpg

All Tickets with the number 201307151038 do have the same articles and structures behind. Why are the 3 of them???


kind regards,
Philipp

[beacherpille88]

I solved it with an generic agent:

viewtopic.php?f=61&t=17048