Sizelimit error

fabio78 · Post by **fabio78** » 17 Jul 2013, 10:55

Hello,
I upgraded my help desk system from version 3.1.11 to version 3.2.9
Everything works correctly except for an error during research of the customer in interface Admin => Customer.

I'm using LDAP as user database.

The error shown in log of otrs is the following:
OTRS-CGI-0 SizeLimit exceeded

The log file of apache shows:
ERROR: OTRS-CGI-0 Perl: 5.10.1 OS: linux Time: Wed Jul 17 10:22:06 2013

Message: SizeLimit exceeded

RemoteAddress: 10.25.0.17
RequestUri: / otrs / index.pl? Action = AdminCustomerUser

Traceback (28889):
Module: Kernel :: System :: CustomerUser :: LDAP :: CustomerSearch (OTRS 3.2.9) Line: 381
Module: Kernel :: System :: :: CustomerUser CustomerSearch (OTRS 3.2.9) Line: 195
Module: Kernel :: Modules :: :: AdminCustomerUser _Overview (OTRS 3.2.9) Line: 660
Module: Kernel :: Modules :: AdminCustomerUser :: Run (OTRS 3.2.9) Line: 597
Module: Kernel :: System :: Web :: InterfaceAgent :: Run (OTRS 3.2.9) Line: 863
Module: ModPerl :: ROOT :: ModPerl :: Registry :: opt_otrs_bin_cgi_2dbin_index_2epl :: handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl :: RegistryCooker :: run (v1.99) Line: 204
Module: ModPerl :: :: RegistryCooker default_handler (v1.99) Line: 170
Module: ModPerl :: Registry :: handler (v1.99) Line: 31

Initially I received a similar error when entering the customer when I created a ticket by email or phone, I solved this error by setting the value to 0 into line
CustomerUserSearchListLimit => 0
in the file Config.pm

What am I doing wrong?