Customers from LDAP not displayed in CIC

Moderator: crythias

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yuri0001
Znuny superhero
Posts: 630
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Customers from LDAP not displayed in CIC

Post by yuri0001 »

Hi!
Anybody know why Customers from LDAP backend not displayed in CUSTOMERS table in CustomerInformationCenter? :(
Customers from DB - displayed successfully.
CustomerCompanySupport =>1 in Config.pm inserted for both backends.
What more needs to be done?
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
crythias
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Re: Customers from LDAP not displayed in CIC

Post by crythias »

They may not be combined in the initial display. You may have to search for them by the dropdown box.
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yuri0001
Znuny superhero
Posts: 630
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: Customers from LDAP not displayed in CIC

Post by yuri0001 »

crythias wrote:They may not be combined in the initial display. You may have to search for them by the dropdown box.
I don't see such dropdown box, Crythias :?
CustomerInformationCenter.png
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Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
yuri0001
Znuny superhero
Posts: 630
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: Customers from LDAP not displayed in CIC

Post by yuri0001 »

Anybody know?
Customers from DB displayed right, but LDAP customers not dysplayed.
In Admin Cofiguration I don't see something that configure this. :(
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
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