[SOLVED] Create change and WO using a template

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dcorbera
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Joined: 15 Mar 2013, 17:09
Znuny Version: OTRS 3.2

[SOLVED] Create change and WO using a template

Post by dcorbera »

We saved a change with five work orders as a template. We want to create a new change from this template, that is, when create change from this template we want to believe with all 5 work orders. However, only the change is created, not the work orders.
How can we do?
Thanks in advance.
Last edited by dcorbera on 24 Jul 2013, 12:46, edited 1 time in total.
Using:
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OTRS ITSM 3.3.5
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jojo
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Re: Create change and WO using a template

Post by jojo »

check the logs
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dcorbera
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Posts: 164
Joined: 15 Mar 2013, 17:09
Znuny Version: OTRS 3.2

Re: Create change and WO using a template

Post by dcorbera »

I don't see any error...
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
jojo
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Re: Create change and WO using a template

Post by jojo »

any errors on saving the template?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
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dcorbera
Znuny expert
Posts: 164
Joined: 15 Mar 2013, 17:09
Znuny Version: OTRS 3.2

Re: Create change and WO using a template

Post by dcorbera »

On the system log we don't see any error.
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
jojo
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Re: Create change and WO using a template

Post by jojo »

please create a new change with workorders and try again
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
dcorbera
Znuny expert
Posts: 164
Joined: 15 Mar 2013, 17:09
Znuny Version: OTRS 3.2

Re: Create change and WO using a template

Post by dcorbera »

Thank you, it works fine. I didn't do it well.
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
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