[SOLVED] Send mail from a work order

[dcorbera]

I have a question, if an agent is working on a work order, and want to ask the user via mail, is there a way to do it automatically from OTRS ?

[jojo]

use a ticket for this

[dcorbera]

There is any other way to do it? If not, how can we create a ticket easily from from the work order or the change?

[jojo]

thats the only way. Use the email ticket and link it to the workorder

[dcorbera]

Thanks