show / hide dynamic fields in ViewNotes by type

[loesch]

I want to show / hide different dynamic fields based on what Type the Ticket is for e.g. in ViewNotes

For example:
IF Type ist "Fachtest" Dynamic Field1 and dynamic Field2 should be displayed
IF Type ist "Change" Dynamic Field3 and dynamic Field4 should be displayed

In Sysconfig Frontend: Agent:Ticket:ViewNote I can only choose to display all, if I want to see them

[joecopty]

This will require you to apply some changes to the dtl files.
Remember before doing any changes to the DTL file you should create a theme. what is a theme? see here and do some research.
The names of the html label elements that show your dynamic field is most likely something like this : LabelDynamicField_myDynamicFieldName
Use java script to hide show elements.

Code: Select all

document.getElementById('LabelDynamicField_Product').style.display = 'block'; //show this
document.getElementById('LabelDynamicField_SerialNo').style.display = 'none'; // hide this

See this tutorial for solving a similar situation

Hope this helps

[crythias]

and this viewtopic.php?f=60&t=8032