impossible to send message to

[tenglam2]

There is always a error message when I try to create a new ticket and send to a email address.

The error message is:

Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Fri Jul 26 10:50:53 2013 Message: Impossible to send message to: Benson.T.Lam@XX.com . RemoteAddress: 10.89.107.181 RequestURI: /otrs/index.pl Traceback (3908): Module: Kernel::System::Ticket::Article::ArticleSend (OTRS 3.2.7) Line: 2071 Module: Kernel::Modules::AgentTicketEmail::Run (OTRS 3.2.7) Line: 1178 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.7) Line: 863 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 43 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

I have searched for many times and still cannot get what's wrong with my email sending error.

The followings are the config. and information for my OTRS:

Version :3.2.7
SendmailModule: SMTP
SendmailModule::Host: my company's smtp server
SendmailModule::Port: 25
SendmailEncodingForce: base64

2013][Error][Kernel::System::Email::SMTP::Send][112] Can't connect to my company's smtp server: No connection could be made because the target machine actively refused it.!

I have ask the mail team of my company, and they told me that the application disconnect the connection automatically.

I encounter this problem 2 weeks ago and unable to fix the problem.
Please help me. Thanks a lot.
If need, I can provide any additional information. my duty's for checking and fixing the probelm, my pressure are really heavy, pls help me,

[crythias]

https://www.google.com/search?q=site:fo ... le+to+send

No connection could be made because the target machine actively refused it.!

Firewall, blocking your otrs server IP at the receive connector.

[tenglam2]

https://www.google.com/search?q=site:fo ... le+to+send

No connection could be made because the target machine actively refused it.!

Firewall, blocking your otrs server IP at the receive connector.

Thanks for your reply. That means I need to tell the mailserver admin to allow the OTRS server IP to access the SMTP server?

I have closed my computer's firewall, but it still doesnt work.

I have tried the gmail's SMTP relay services but this time the email log shows:
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.!

What's wrong? Thanks for your help

[crythias]

You should click that google link... Yes, you should make sure your SMTP server allows your OTRS server to send email.

[Guru]

Hi,
Whenever am trying to create the new email ticket its giving the below error can any one please help me to resolve the issue(both internal & external mail)...

Backend ERROR: OTRS-CGI-62 Perl: 5.12.3 OS: MSWin32 Time: Mon Nov 11 17:48:12 2013 Message: Impossible to send message to: mamatha@gmail.com . RemoteAddress: 10.1.10.138 RequestURI: /otrs/index.pl Traceback (5288): Module: Kernel::System::Ticket::Article::ArticleSend (OTRS 3.2.12) Line: 2071 Module: Kernel::Modules::AgentTicketEmail::Run (OTRS 3.2.12) Line: 1184 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.12) Line: 863 Module: C:/otrs/OTRS/bin/cgi-bin/index.pl (unknown version) Line: 41

[crythias]

@Guru:
1) No need to cross post.
2) Don't Private message for stuff you've posted
3) Try to search for your error
4) Don't add to old topics.
5) Click my "need help" link in my signature.

[Guru]

Ok Mr.crythias