Setting notification

nicole19890107 · Post by **nicole19890107** » 29 Jul 2013, 16:51

Hello,
I want to create a new notification according the ticket type. For instance, I have two types of tickets: GENERAL and OUTAGE, I want OTRS to send notification to the owner(or the person who's responsible for this ticket) of a GENERAL ticket every 24 hours; I want OTRS to send notification of a OUTAGE ticket every 4 hours during work hours(9am-5pm), sending notification at 10 am & 6 pm(during off hours). I read the Admin Manual for the notification, there's nothing about the time setting. So what should I do to set the new notification?
Thank you so much