process workflow does not work

[hartmy]

Hi all!

I tried to create my test process and figure out how it's working. But had no success with it. It seems like the process stops after processing first StartActivityDialog.
I get tired of messing with my test process and tried to import book ordering example. And there is the same result after I tried to run that process.

Only the blank newly created ticket and nothing else.

What am I missing with config?

Centos 6.2 , OTRS 3.2

[hartmy]

Help me with process creating.. I have no idea what is wrong with my setup.

here is process configuration:

Code: Select all

my (P4)
State: Active (S1)
Start Activity: A2
Description: test

    A2 T1 (TA3) A3

Activities

    activity1 (A2) Contains 1 dialog(s)
    Assigned dialogs:
        dialog1 (AD3)
    Process complete (A3) Contains 0 dialog(s)

Activity Dialogs

    dialog1 (AD3) Available in AgentInterface
        DescriptionShort: short
        DescriptionLong:
        SubmitButtonText: send
        SubmitAdviceText:
        Permission:
        RequiredLock: No
    Assigned fields:
        Article

        Config: { 'ArticleType' => 'note-internal' };

        Display: Yes
        DynamicField_my1

        Display: Yes

Transitions

    new (T1) Condition linking: and
    Conditions:
        Condition

        Type: and
            Fields:
                DynamicField_my1
                Match: 1
                Type: String

Transition Actions

    Close ticket successfully (TA3) Module name: Kernel::System::ProcessManagement::TransitionAction::TicketStateSet
    Configuration:
        State: closed successful

i have a dynamic field 'my1' which is a dropdown list with '1'->'1' , '2' -> '2' keys and values.
TA3 is to close the ticket if my1 == 1.

When I try to test my process the result is opened ticket, so my transition action does not work.
There no errors in the log file, only message about created ticket.

How to troubleshoot this or any other hint?