Agent name in AgentTicketClose###Body

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StefaniaS
Znuny newbie
Posts: 27
Joined: 25 Sep 2012, 15:32
Znuny Version: 3.1.8

Agent name in AgentTicketClose###Body

Post by StefaniaS »

Hello,
I need to add the name of the agent who perform the action 'Close' in the body of the note (like I can do in notification)
I've tried to add the parameters <OTRS_CURRENT_*> in Sys Config Ticket -> Frontend::Agent::Ticket::ViewClose -->
Ticket::Frontend::AgentTicketClose###Body (where I can set the default value for the note), but it doesn't work.

How can I do?

Thanks
S.
OTRS 3.2.9 on OpenSUSE DB: MySQL
crythias
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Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: Agent name in AgentTicketClose###Body

Post by crythias »

CURRENT is customer. OWNER is agent.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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