Process: Passing expressions in transition actions?

[erbellico]

Hi community

I'm trying out the Process Management in OTRS 3.2.9, which is really cool !

I'm now trying to pass expressions/variables in a parameter value of a transition action, intead of literals.
Is it possible?

For example I'd like to add a (predefined) article "APPROVED" behind the scenes, on behalf of the currently connected agent (see screenshot below).
(this is useful for us to track who has approved, directly in the article stack instead of the full history).

1) I add a transition action:
Kernel::System::ProcessManagement::TransitionAction::TicketArticleCreate

2) In the parameter "From", I'd like to put the current agent.
I tried "$Env{"UserLogin"}".

Capture.PNG

3) And here is the result: the expression is not evaluated.

Untitled.png

Does anybody know if passing expressions (evaluated at runtime) is possible?

--Eric

[pandora123]

Hi,
same question ... did you get an answer?
Thank you

[erbellico]

No answer yet.