Dashboard Ticket Stat with Dynamic Field

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vulk
Znuny newbie
Posts: 17
Joined: 13 Jun 2012, 23:24
Znuny Version: 3.1.5
Real Name: Andres
Company: Tronex

Dashboard Ticket Stat with Dynamic Field

Post by vulk »

Hi,

I'm using OTRS 3.1, I have 8 technicians for support my customers, I receive the tickets by email and I schedule visits in a datetime dymanic field, the schedule could be change then the dynamic field is by article.

I wonder if I could have a dashboard stats with a quantity of technicians scheduled in the last and in the next week, I'm trying to figure how to change the default open and closed tickets by something like "tickets programed" based in the last datetime dynamic field of each ticket.

Thanks.
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