Additional email-id for customer

[Harikumar]

Hi Team,

I have a scenario where my customer need to be updated the ticket status through 2 email ids.
ie:This customer is configured to get info in his Office mailid.He also want to receive the same in his personal email also.Kindly help me in this regard.

Please specify the screen in which the updations need to be made.


Thanks in advance.

[crythias]

you can't. Have him forward to his personal.