Freetext help

[malamaur]

Hi everyone,
first I create the dynamic fiel named "Scuola" and then in my CustomerTicketMessage.dtl I've copied this code:

Code: Select all

<script type="text/javascript">//<![CDATA[
    
	function nonetext() {
   		document.compose.Subject.value = "";
   		document.compose.RichText.value = "";
   		document.getElementById('DynamicField_Scuola').style.display = 'none';
   		document.getElementById('LabelDynamicField_Scuola').style.display = 'none';
	}
    $('#Dest').bind('change', function (Event) {
        Core.AJAX.FormUpdate($('#NewCustomerTicket'), 'AJAXUpdate', 'Dest', ['TypeID', 'PriorityID', 'ServiceID', 'SLAID', $Data{"DynamicFieldNamesStrg"}]);
	switch ($('#Dest').val() ) { 
    	case  "3\|\|Junk": // need to slash escape the pipes
    		  nonetext();
     			document.getElementById('DynamicField_Scuola').style.display = 'block';
      			document.getElementById('LabelDynamicField_Scuola').style.display = 'block';
      			document.getElementById('LabelDynamicField_Scuola').className = 'Mandatory';
      			document.getElementById('DynamicField_Scuola').className = 'TicketFreeText  Validate_RequiredDropdown ServerError';
   		break;
   
    default:
      nonetext();
}
    });        
//]]></script>
<!--dtl:js_on_document_complete-->
<!-- dtl:block:Queue -->

if i Select the queue Junk nothing append. Where is the problem?
Probably the OTRS version (3.2.9)?

Thank you

maurizio

[crythias]

Did you enable the field in SysConfig? Would it show if you didn't have the code change?