(SOLVED) Increase display limit of a custom field

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bayerex
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(SOLVED) Increase display limit of a custom field

Post by bayerex »

Hi all,

In the Ticket Information, the display of a custom field 'Operating System' is being restricted. If were any standard field I would edit the character limit in AgentTicketZoom.dtl but I don't understand how to do this with custom fields.
sshot-19.png
Can anyone help me please?

Many thanks in advance.
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Last edited by bayerex on 19 Sep 2013, 14:56, edited 1 time in total.
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reneeb
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Re: Increase display limit of a custom field under Ticket In

Post by reneeb »

You have to change the value for "ValueMaxChars" in Kernel/Modules/AgentTicketZoom.pm (see https://github.com/OTRS/otrs/blob/rel-3 ... m.pm#L1108)

In the upcoming OTRS 3.3 this will be a SysConfig option...
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bayerex
Znuny expert
Posts: 164
Joined: 03 Dec 2012, 00:30
Znuny Version: 3.2.7

Re: Increase display limit of a custom field under Ticket In

Post by bayerex »

Many thanks for the tip. That worked!!
Current Production Server (recently switched from Windows)
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31

Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0
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