Hide dynamic field in AgentTicketFreeText for specific queue

[Stevie]

Hi,

I need to show dynamic fields in the AgentTicketFreeText form only when a ticket is in a specific queue.

The dynamic fields are related to only one queue. I want to show the dynamic fields only when updating freetext for ticket in a specific queue.

Can you help me to achieve this?

Thanks in advance.

[crythias]

viewtopic.php?f=60&t=8032

[Stevie]

Hi Crythias,

Thank you for your prompt reply.

However, I had already view this post and it does not really answer to my problem(or maybe i'm missing something).

What am actually trying to do is show/hide the dynamic ticket fields in the 'AgentTicketFreeText' form for a specific queue.

The 'AgentTicketFreeText' form is obtained when I click on the FreeText button to update fields in the ticket zoom.

Could tell me which variable holds the queue information as the following : 'switch ($('#Dest').val() )' don't seem to work..

Thanks in advance.