Automatic Service Selection

[baumannInfosim]

Hello everybody,

I'm facing a problem I'm not able to solve without your help.

We got multiple companys with many different customers. We got different services for each Company.
Each customer has 1 service and every service has 5 different SLAs.

If a customer opens a new ticket, i'd like to have written down the service and the third SLA he is having automatically.
He can then choose another SLA, but I want him to have selected 1 service with 1 SLA without having to do anything.

Is there any possibility to get that done?

Thanks in advance
Tobias

[Wolfgangf]

you could define a Postmaster Filter to set the service on basis of email-domain for example ...