Users can not close tickets.

[adramr]

Dear,

of the attendants tickets in OTRS can not do nothing but divide a ticket, and from what I see, the settings are OK. What may be missing so they can close the ticket?

Added two images, one that displays OK and the service with another problem.

https://docs.google.com/file/d/0B9GLLVw ... ring&pli=1

https://docs.google.com/file/d/0B9GLLVw ... edit?pli=1