Send all tickets in pdf via email

[sale1902]

Hi,

what i am trying to accomplish is: Every two weeks, send all tickets that satisfy certain conditions (dynamic field values,..) in pdf format via email.

Alot of ideas come to my mind, but best one seems like: whenever above mentioned conditions are met, on TicketClose, save/print pdf ticket locally (on server), then create bash script that will just send all those files whenever the cronjob is defined for it.

Now bash script+cron is not an issue for me. Issue is how/where to implement first part. Anyone has ever done anything like this? Or maybe has a better/easier approach to this than me?

Any help would be much appreciated.

[reneeb]

I've done something similar for a customer... Create a script that does the same as "AgentTicketPrint" but instead of sending the PDF to the browser, send it via mail...

[sale1902]

That sounds good, will try that.

[tntkonrad]

Hello,

i have the same Problem. Is there a solution or a hint for that.
Maybe some code would be nice.

Thank you.

Konrad