Can't write ConfigItem!

[jagger]

I'm trying to update a field in Core::Sendmail in the Admin GUI. I get the following two errors (below). From what I'm reading it looks like a permission error that can possibly be fixed with the SetPermissions.pl tool but I'm not totally sure how to use that script... any ideas?

Fri Oct 4 12:28:50 2013 error OTRS-CGI-10 Can't write ConfigItem!
Fri Oct 4 12:28:50 2013 error OTRS-CGI-10 Can't write /opt/otrs/Kernel/Config/Files/ZZZAuto.pm: Permission denied

[Wolfgangf]

the output of the script with -h addes should give you an idea

Code: Select all

/opt/otrs/bin/otrs.SetPermissions.pl 
bin/otrs.SetPermissions.pl - set OTRS file permissions
Copyright (C) 2001-2013 xxx, http://otrs.com/
Usage: otrs.SetPermissions.pl
    [--otrs-user=<OTRS_USER>]
    [--web-user=<WEBSERVER_USER>]
    [--otrs-group=<OTRS_GROUP>]
    [--web-group=<WEB_GROUP>]
    [--admin-user=<ADMIN_USER>]
    [--admin-group=<ADMIN_GROUP>]
    [--admin-group-writable]
    [--secure]  (paranoid mode: all files readonly, does not work with PackageManager)
    [--not-root]
    <OTRS_HOME>